- contact@ajayequipmentcorp.com
- +000 (123) 456 88
At AJAY EQUIPMENT CORP, we stand behind every tractor and piece of equipment we sell. Our goal is to ensure you receive exactly what you ordered in the condition you expect, delivered when and where you need it. This policy lays out how we handle returns, cancellations, and refunds with clarity and transparency.
Once your tractor or equipment is paid for and confirmed, the sale is considered final. This means:
Your order is prepared specifically for you: We begin working on your order immediately, including any inspections, modifications, and logistics.
Each unit is unique: Once it leaves our yard, it’s no longer available for resale, so we cannot accept returns.
Transparency upfront: You’ll receive full clarity on pricing, condition, delivery expectations, and other details before confirming your purchase.
This model works best when both parties are clear on expectations, so we provide this transparency from the start.
If your plans change before the tractor or equipment has been dispatched, we’ll work with you to cancel your order.
Here’s how it works:
Email us as soon as possible at contact@ajayequipmentcorp.com.
If the order hasn’t been shipped or modified, we will cancel the order and refund your payment, minus a 10% administrative fee.
If the tractor is already in transit or has been customized, cancellation is no longer possible.
Tip: For the best chance to cancel without complications, contact us within 24 hours of payment.
Upon delivery, we strongly recommend that you inspect your tractor or equipment before signing off on the delivery. Here’s what to check:
Correct Model and Specifications: Ensure the tractor or equipment matches the order details (size, make, model, etc.).
Condition: Check that the equipment is in the expected condition. Is it new or used as per your order? Are there any visible issues?
Functionality: Test all key components to confirm they are operational.
If something seems off, take photographs and email them to us at contact@ajayequipmentcorp.com within 24 hours of delivery. This allows us to address any issues quickly.
Our team will review the details and respond within 3 business days with a resolution, whether that’s a repair, replacement option, or a credit, depending on the situation.
In rare instances where we’ve made a mistake — such as sending the wrong model or delivering equipment that doesn’t meet the agreed-upon condition — we’ll take full responsibility.
Refund details:
Refunds will be issued to the original payment method.
Processing typically takes 7–10 business days.
We will provide written confirmation once your refund is approved and processed.
No credit card refunds or cash refunds. Only refunds through the original payment method.
To be clear, we do not offer refunds or returns for the following:
Normal wear and tear (e.g., minor scratches, surface rust, faded paint — all typical for used equipment).
Delivery refusal due to inaccessible or unprepared sites.
Permitting or zoning issues on the customer’s end.
Changes in project scope, delays, or buyer’s remorse.
Used, modified, or resold equipment after delivery.
We do our part to communicate clearly. In return, we ask that you take responsibility for ensuring the site is ready and compliant with local regulations.
While we operate in a logistics-heavy environment, we’re not hiding behind policy walls. If something goes wrong and it rarely does we’re committed to addressing it quickly, professionally, and fairly.
24 hours to report delivery issues.
3 business days for our team to review and respond.
7–10 business days to process an approved refund.
Same-day support: Our logistics or customer service staff is available Monday through Friday, 8 AM – 6 PM (local time).
